How we helped BlueCross develop, design and execute their strategy so they can provide real impact for pets and their owners.
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Customer Story:
How we helped John Lewis to reinvent their online platforms and customer experience
About John Lewis
Overview
We helped John Lewis to transform their online systems and platform. We were engaged to understand the best way of transforming IT and data platforms that could lead to the optimal way of upgrading highly complex estate of interconnected systems and data which were at the core of customer experience.
The approach
Working with John Lewis colleagues, we developed a highly data-driven, analytical method to capture over 30k data points on their systems, interrelationships and impact on the customer experience.
We then used this data develop a unique analytical method that identify how to upgrade groups of systems taking in to account complex dependencies. This lead us to a new way of reinventing their systems and removing legacy platforms and data.
Our approach led to entirely new ideas of transforming systems in novel ways that meant the time and cost to upgrade could be radically reduced.
Key outcomes
John Lewis adopted the recommendations which resulted a radically faster, more cost effective path to transform.
We provided a novel, highly data-driven way of transforming systems.
We worked highly affectively alongside the existing technology and architecture teams to share experience and best practice.
Selected Customer Stories
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How we helped Christie's to reinvent their systems, data and customer facing processes and to regain their top position in their market.
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How we helped a leading global automotive firm to transform how they use data and automation to drive growth.
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How we helped the British Medical Association build a new strategy and approach to modernise the organisation for its members.
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