Customer Story:

How we helped Corserv to transform their data to drive growth and efficiency.

About Corserv

Corserv Solutions is a group of businesses, employing over 2,000 staff, owned by Cornwall Council, dedicated to improving lives across Cornwall. The group, with an annual revenue of over £250 million, includes Cormac, which provides infrastructure and engineering services; Corserv Care, delivering social care; Corserv Facilities, offering facilities management and Cornwall Airport operating routes across Europe.

As a council-owned entity, Corserv reinvests its profits into frontline services to benefit the local community.

Overview

Corserv had grown significantly since its creation but many of the systems and processes integrated poorly which resulted in high overheads and unnecessary complexity. It was also missing a clear strategy for how data would drive future growth. We were engaged to reimagine and transform how data could be used to support the business strategy, drive growth, create efficiency and reduce overheads.

Corserv Data Transformation Story for Staff

The Approach

We worked with the Corserv leadership team and board to create a data strategy which focussed on improving opportunities for long-term growth and supporting the business strategy but also addressed the short-term challenges of data.

This resulted in development of a data transformation programme, where data moved from being an inhibitor to growth creating unnecessary overheads, to one in which data was a key enabler, securing revenue, compliance, efficiency and providing new opportunity for growth.

Analysed points of data duplication, data reporting and decision making requirements. We then created a new architecture which improved how data is created, managed and used to improve decision making and forecasting.

This involved building a strong foundation for the basics, developing data automation to drive repeatability and consistency, then creating new data capabilities to drive improved margin and revenue.

Finally, we worked with the Corserv leadership team to define a programme of data change and transformation.

Key Outcomes

A clear strategy and supporting programme of work to improve data and integration maturity in the Corserv team

Improved audit assurance and reduced risk exposure.

Design and implementation of a data strategy for improved hygiene, efficiency, transformation and growth opportunity which was approved at board level.

Testimonial

“A clear strategy and supporting programme of work to improve data and integration maturity in the Corserv team”